The office telephone equipment probably requires dialing 9 to get an outside line. When you hit 9 to get the outside line and then 1 for long distance, two things could have occurred; either the 1 key was held down too long or accidentally hit twice.
If you work in a building that requires 9 to get an outside line, you may need to dial 9 and then 9-1-1 in an emergency and you need to know what the physical address is of your location.Often businesses have a main switchboard, or are spread among different buildings on the same telephone system and only one address is associated with the business phone number. If you work in this environment, make sure to ask your employer and know:
- What do I need to dial to get 911 in an emergency?
- What is the physical address of the building I work in?
Many business phone systems display only the main business mailing address and not the actual location of the telephone being used to call 911. The 911 call taker will ask you to identify or verify your location.